Disability Statement
Introduction
FlowRiding is an extreme sport. This activity will not be suitable for everyone. That said, where ever possible, we will try to accommodate all visitors and can make special arrangements if possible.
Pre-Arrival
• Enquiries and bookings can be taken via the website, telephone or e-mail.
• There is wheel chair access on site with ramps and a lift as well as disabled toilet facilities.
Arrival & Car Parking Facilities
• There is car parking available on site. This is free of charge and is right outside the main entrance at the rear of the building.
• The car park is tarmac and the path leading to the main entrance is paved and sloped with no kerb or steps.
• The path is not covered but is wide and free from obstruction with a hand rail on the slope to assist access.
• The path is well lit, as is the car park.
Main Entrance, Reception & Ticketing Area
• The main entrance is situated at the rear of the building and is accessible from the car park.
• The reception desk is approximately 4 ft high, but with an open side where the receptionist can walk around.
• A pen and pad is available on request.
• The opening times of reception are 09:00 to 23:00.
• Guide dogs are welcome on site but there is no provision for them. Owners are advised to bring their own water bowls etc.
• A lift is available from the ground floor to access the Flow House located on the 1st Floor
Public Areas - Hall, Stairs, Landing, Corridors, etc
• The areas accessed by the lift are: Ground floor, 1st floor - indoor surfing, restaurant and bar.
• The stairwell which also serves these floors is well lit and has handrails throughout.
• The floor on every level is either concrete or hardwood with no unevenness.
• Lighting throughout the building is adequate
• All doors throughout the building are fire doors with the exception of number of glass doors. • Baby changing facilities are available on the ground floor.
• Disabled toilets are available on every floor.
Public Areas - Sitting room, lounges, lobbies, etc
• The 1st floor has the restaurant and bar as well as the indoor surfing attraction. There is a large seating area and all furniture is light and transportable, allowing easy access for wheel chairs.
• The counter where food and beverages can be ordered has a lowered section where wheelchair users can have easy access.
• Any disabled users wishing to try the indoor surfing attraction should contact a member of staff to discuss their options.
Public WCs
• Disabled access toilets are situated on every floor of the building, these are unisex. A dedicated disabled toilet is also located on the first floor.
• Support rails are situated in every disabled access toilet.
Treatment room/s
• Not available
Self-Catering Kitchen
• None available
Caravans, Holiday Homes & Twin Units
• None available
Touring Facilities (Holiday Parks)
• None available
Boats - Narrow Boat, Cruiser & Hotel Boat
• None available.
Grounds and Gardens
• None available
Additional Information
• In the event of a fire the staff will supervise evacuation of the facility.
• Fire alarms are audio only.
• There is always a first aid trained staff member of site during opening hours.
• Guide dogs are welcome on site but must be looked after by their owners at all times.
• Children are also welcome on site but must be accompanied by an adult.
Telephone: 0845 200 2928
Minicom: None available
Email: reception@flowhouse.co.uk
Website: www.flowhouse.co.uk
Hours of operation: 09:00 to 23:00 Monday to Sunday.
Closed Christmas day and New year’s day.
Emergency number: 0845 200 2928
Local carers: None available
Local equipment hire companies: None available
Local public transport numbers: Unknown
Future Plans
• None currently
Contact Telephone and Email Address
We welcome your feedback to help us continually improve if you have any comments please phone 08452002928 or email reception@flowhouse.co.uk
